Privacy Policy

Effective Date: 26 Septiembre 2025

Introduction & Scope

Velventia, operated under LUKASTORE, LLC (Florida, USA), provides digital marketing

and online reputation management services. This Privacy Policy explains how we collect,

use, and safeguard your personal information in compliance with GDPR (EU), CCPA (US),

and international standards.

Data We Collect

• Personal Identification: name, email, phone, business details. • Payment Data: billing

address, payment method (via Stripe, PayPal, bank transfer). • Service Data: account and

reputation details needed to provide services. • Technical Data: cookies, IP address,

device info, Google Analytics, Meta Pixel.

How We Use Your Data

We use collected data to deliver services, manage billing, communicate with clients,

ensure compliance, and improve website performance.

Legal Basis (GDPR)

Processing is based on: Contract performance, consent, legitimate interests, and

compliance with legal obligations.

Your Rights (GDPR & CCPA)

• Access, rectify, or erase data • Restrict or object to processing • Data portability •

Withdraw consent • CCPA: request disclosure, deletion, opt-out of sale, no discrimination

Data Retention

We retain data only as long as necessary for service provision or as required by law.

Payment data may be retained for tax/legal obligations.

International Transfers

We may transfer data outside the EU/EEA with safeguards such as Standard Contractual

Clauses and secure processors.

Security

We implement encryption, restricted access, and security audits to protect data.

Contact

Email: velventia@gmail.com Business: LUKASTORE, LLC, Florida, USA

Terms & Conditions of Service

Effective Date: 26 Septiembre 2025

Definitions

“Client” refers to any individual or business purchasing services. “Services” refer to digital

marketing and online reputation solutions provided by Velventia.

Scope of Services

Velventia provides digital services, including Google reviews optimization and online

reputation campaigns. No physical products are shipped.

Client Responsibilities

Clients must provide accurate information, comply with laws, and maintain required

platform access. Clients indemnify Velventia from liability caused by misuse.

Payments

Payments must be made upfront via Stripe, PayPal, or bank transfer. Late payments may

suspend services.

Refunds

All sales are final. Refunds only in cases of duplicate payment or service non-delivery.

Intellectual Property

Velventia retains ownership of methodologies, materials, and reports. Clients receive a

limited license to use deliverables.

Termination

Velventia may terminate services for non-payment, unlawful activity, or breach of terms.

Clients remain liable for outstanding fees.

Limitation of Liability

Velventia is not liable for indirect damages or lost profits. Liability is capped at fees paid in

the last 30 days.

Governing Law & Dispute Resolution

These Terms follow international compliance standards. Disputes shall be resolved via

mediation or arbitration.

Refund & Cancellation Policy

Effective Date: 26 Septiembre 2025

Policy

Velventia provides customized digital services. Therefore, all sales are final. Refunds are

only allowed if: • A duplicate charge was made. • The agreed service was not delivered.

Cancellations must be requested before project initiation. Once work begins, no refunds

are possible.